At fleeceblanket.online, we strive to provide you with high-quality products and an excellent shopping experience. If you are not completely satisfied with your purchase, we offer a 7-day refund and return policy under the following conditions:
1. Eligibility for Refunds and Returns
- The product must be unused, unwashed, and in its original condition with all tags and packaging intact.
- Refund and return requests must be initiated within 7 days of receiving your order.
- Items that show signs of use, damage, or alterations are not eligible for a refund or return.
2. How to Initiate a Return
To request a return or refund:
- Contact our support team at contact@fleeceblanket.online within 7 days of delivery.
- Provide your order number, a description of the issue, and photos of the item if necessary.
- Once approved, we will provide you with the return instructions.
3. Refund Process
- After we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed within 7-10 business days. The amount will be credited back to your original payment method.
- Shipping fees are non-refundable unless the return is due to a defect or error on our part.
4. Exceptions
- Sale or clearance items are not eligible for a refund or return.
- Personalized or custom-made products cannot be returned unless they are defective.
5. Shipping Costs for Returns
- Customers are responsible for the shipping costs of returning the item unless the product is defective or incorrect.
- If the return is due to our error, we will cover the return shipping fees.
Questions or Concerns?
If you have any questions regarding our Refund and Returns Policy, please contact us at contact@fleeceblanket.online. We’re here to help!
Thank you for choosing fleeceblanket.online!